ADF Claim Solutions – Privacy Policy
- Our Commitment to You
At ADF Claim Solutions (“we”, “us”, “our”), your privacy matters. We know that navigating claims can be stressful, and your personal information is important to us. This policy explains how we collect, use, store, and protect your information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our goal is simple: make the claims process easier, faster, and more human.
- The Information We Collect
To support you, we may collect:
- Contact Details: name, phone number, email, and address.
- Claims and Service Information: DVA, CSC, permanent impairment, or other veteran entitlements.
- Health or Sensitive Information: only what’s needed to support your claims.
- Website Data: IP address, cookies, and usage info to help improve your experience.
We collect what we need to help you and your family.
- How We Collect Your Information
We get information from you directly — through forms, emails, phone calls, or face-to-face chats. Sometimes we receive it from your authorised representatives, healthcare providers, or other relevant parties. We also use website cookies and analytics to make our online services better.
Tip: You can disable cookies in your browser, but it may affect some parts of the website.
- How We Use Your Information
We use your information to:
- Help you through your claims and provide ongoing support.
- Keep you informed about your claim or our services.
- Improve how we operate and how our website works.
- Share updates or promotional material, but only if you’ve opted in.
We treat sensitive information carefully and only use it when needed or allowed by law.
- Who We Share Your Information With
We never sell your information. We may share it:
- With trusted service providers who help us manage claims.
- With government agencies or regulators when required by law.
- With your consent or as legally allowed.
Most of your information is stored safely in Australia. If it’s ever sent overseas, we ensure proper safeguards or get your permission first.
- Keeping Your Information Safe
We take strong steps to protect your information from loss, misuse, or unauthorised access. This includes secure digital storage and physical safeguards.
- Accessing and Correcting Your Information
You can ask to see the personal information we hold about you and request updates if anything is wrong. Contact us, and we’ll help.
- Data Breaches and Complaints
If a data breach occurs that could seriously affect you, we follow the Notifiable Data Breaches (NDB) scheme and notify anyone affected and the OAIC.
If you have any concerns about your privacy, let us know. We’ll investigate and resolve the issue quickly. If you’re not happy with the outcome, you can contact the OAIC.
- Marketing and Updates
We’ll only send you updates or promotional info if you’ve agreed. You can unsubscribe anytime by following the link in our emails or contacting us directly.
- Get in Touch
If you have questions about this policy or want to exercise your privacy rights:
Email: info@adfclaimsolutions.com.au (or we can create a separate email for privacy concerns e.g., privacy@adfclaimsolutions.com.au)
Contact Number: +61 (0) 408 449 159
Address: Perth, Western Australia