Frequently Asked Questions
DVA Claims FAQ – Find clear answers to the most common questions about eligibility, lodgement, timeframes, mental health claims, and DVA support.
Who is eligible for Department of Veterans’ Affairs (DVA) support?
Eligibility generally includes current and former members of the Australian Defence Force, along with certain family members and dependents. If you’ve experienced a service-related injury and/or illness, or developed a condition linked to your time in service, you may qualify for DVA benefits. We can confirm your eligibility during your free consultation.
Need help understanding your eligibility?
How do I lodge a DVA claim?
You can begin by getting in touch with ADF Claim Solutions for a free consultation. We’ll guide you through every step, from collecting your documents to completing the required forms. Our team handles the preparation and submission of your Department of Veterans’ Affairs (DVA) claim, allowing you to focus on your wellbeing and recovery.
What documents do I need for a veteran claim?
Most military claims require identification, service records, and supporting medical documents. The exact paperwork depends on the type of claim; whether it’s an Initial Liability claim, Permanent Impairment claim, or Gold Card application. We’ll give you a clear checklist and help you gather everything needed before lodging your claim.
Is PTSD covered by DVA?
Yes. PTSD and other mental health conditions can be recognised as service-related under the Department of Veterans’ Affairs (DVA) scheme. Our team will help you gather the right medical evidence, complete the paperwork, and access treatment and compensation through a veteran mental health claim.
How long does a veteran claim take?
The timeframe varies depending on the type of claim and how quickly the DVA can assess your information. Most cases are finalised within a few weeks to a few months. Throughout the process, we stay in contact with the DVA and keep you informed so you always know the progress of your claim.
What happens if my DVA claim is rejected?
If your claim isn’t approved, don’t lose hope. We’ll review the reasons for the decision, identify any missing details, and help you submit an appeal or reconsideration. Many claims can be successfully overturned with the right documentation and guidance.
Can a partner or family member submit a veteran claim?
Yes. If the veteran can’t manage the claim process, a partner, carer, or family member can step in to assist or lodge it on their behalf. We guide families through each stage and make sure they understand how to support their loved one throughout.
What is a DVA Gold Card and how do I claim one?
A DVA Gold Card gives veterans access to fully covered medical treatment, hospital care, and allied health services for all conditions, not just those related to service. We’ll help you check your eligibility, prepare your documents, and handle the Gold Card application process from start to finish.
What’s the difference between the Gold Card and White Card?
The Gold Card covers all medical conditions, while the White Card provides treatment for accepted service-related conditions. During your consultation, we’ll explain which option suits your circumstances and help you apply for the right one.
Do you help veterans outside Perth?
Yes. Although our consultants are based in Perth, we assist veterans and families across Western Australia and beyond. Whether you’re in Perth, Brisbane, or anywhere else in Australia, our claim support is available online and over the phone.
Can you help with older service injuries?
Absolutely. Even older injuries or conditions can qualify for compensation if they’re connected to your military service. We’ll review your situation, assess eligibility, and guide you through the steps toward a successful claim.
Still have questions?
Our claim consultants are here to make it simple.
Whether you’re ready to start or just want honest advice, reach out today for your free consultation.